Help — Signing In and Using CONNECTION

CONNECTION has moved to a new website. If you were a member of the previous site, you need to sign in to the new website once more.

• Passwords from the previous site have not been carried over. You will set a new password when you sign in again
• Our email has the subject "[Important] CONNECTION has been renewed — please sign in again". Start from the "Sign in again" button in that email
• For the steps, see "For members of the previous site: signing in again" parts 1 and 2 below
• If you can no longer use the email address you registered, see "Trouble signing in (3): my email address has changed"

1. Press "Sign up free" at the top right of the screen
2. Enter your email address and a password. The password must be at least 12 characters and include at least one uppercase letter, one lowercase letter, one digit and one symbol
3. Enter your display name (a nickname is fine), country, company name (official) and industry. Your work phone number, address and website are optional
4. Tick the four boxes: "I agree to the Terms of Service", "I agree to the Privacy Policy", "I consent to cross-border transfer of personal data" and "I am 18 years of age or older". News email updates are optional
5. Press "Agree and create account"
6. You will receive a confirmation email. Press the link in it to complete your registration

If you were a member of the previous site, do not register again here. Follow "For members of the previous site: signing in again" instead.

1. Press "Sign in" at the top right of the screen
2. Enter your registered email address and password, then press "Sign in"
3. When you see "Welcome" with your name, you are signed in

When you have finished, press "Sign out" at the top right, especially on a shared computer.

1. Open the email whose subject begins with "[Important] CONNECTION has been renewed"
2. Press "Sign in again" in the email
3. The "Log in to CONNECTION" screen opens. Press "Log in"
4. The "Welcome back" screen opens. To switch between Japanese and English, press "JA" or "EN" at the top right
5. Tick the four boxes: "I agree to the Terms of Service", "I agree to the Privacy Policy", "I consent to cross-border transfer of personal data" and "I am 18 years of age or older". You cannot continue unless all four are ticked. News email updates at the bottom are optional

Then set your password in part 2.

1. Enter the password you will use from now on in "New password". It must be at least 12 characters and include at least one uppercase letter, one lowercase letter, one digit and one symbol
2. Enter the same password again in "New password (confirm)"
3. Press "Agree and get started"
4. When you see "Welcome" with your name, you are done

From now on, you can sign in with your email address and the password you just set. If several people from your company are members, each person needs to complete these steps with their own email address.

1. On the sign-in screen, press "Forgot your password?"
2. Enter your registered email address and press "Send reset email"
3. Press the link in the email you receive. If you cannot find it, please check your spam folder
4. Enter the same password in "New password" and "Confirm new password", then press "Update password"
5. You return to the sign-in screen. Sign in with your new password

Members of the previous site can also sign in this way. If the "Welcome back" screen appears after signing in, tick the four boxes and enter a password as in parts 1 and 2 of signing in again. You may enter the password you have just set.

If you cannot find our email, or the button in it does not open properly, you can sign in with a 6-digit code (sign-in code) sent to your email.

1. Press "Sign in" at the top right of the screen
2. Press "Sign in with an email code" (just above "Forgot your password?")
3. Enter your registered email address and press "Send code". If your account was moved from the previous site, enter the email address you registered there
4. A 6-digit code arrives by email. Keep the website open
5. Go back to the website, enter the code and press "Sign in". Enter the code within 10 minutes of receiving it. If that time has passed, press "Send code" again

"Change email" is for re-entering an address you mistyped. It does not change your registered email address. If you enter an address that is not registered, a new account registration begins.

If there is no "Sign in with an email code" on the sign-in screen, use "Forgot your password?" instead (see "Trouble signing in (1): I forgot my password" above).

This is for members who can no longer use their registered email address, for example after changing jobs or returning to Japan. In this case, "Forgot your password?" will not work, because the email would be sent to your old address.

1. Open the contact form. You can use it without signing in
2. In "Email", enter the address you use now. Our reply will be sent there
3. In "Message", write these four things: your name, your company name at the time, your previous email address and your current email address
4. Press "Send"

Our team will reply within 2–3 business days. Until then, please do not register a new account, as it would be treated as a separate member.

After signing in, the "Dashboard" opens first. It shows your credit balance, your community rank on the board, announcements from the secretariat, and your activity, such as saved articles and events you have registered for.

The menu on the left has three groups.

• Explore — Companies, Experts, Articles, Events and ASEAN Data
• Community — Board and more
• Services — Services, Appointment requests and My requests

On a smartphone, press the button at the top left to open the menu. If you get lost, press "Dashboard" at the top of the menu to come back to this screen.

1. Press "Companies" under "Explore" in the left menu
2. Enter a word in the box at the top and press "Search". You can search by company name, service or business
3. You can narrow the results by "Company type", "Industry" and "Location". Choose, then press "Search" again
4. Press a company's name to open its detailed page

• Business description and services
• Location, year founded, number of employees and website
• Contact details (email address, phone number and so on) — shown only to signed-in members
• Reaction score — the total reactions that people from the company have received from other members on the board
• Documents (PDF) — if there are any, press "Open" to read them on this site
• Companies in the same industry

If you would like to meet the company, press "Request an appointment".

No. Passwords from the previous site have not been carried over. Please set a new password when you sign in again (see "For members of the previous site: signing in again" parts 1 and 2).

Please check your spam folder. If you still cannot find it, you can sign in with "Sign in with an email code" on the sign-in screen, using the email address you registered on the previous site. If there is no "Sign in with an email code", use "Forgot your password?".

If you can no longer use that email address, see "Trouble signing in (3): my email address has changed".

The link in the email has an expiry time. Also, if you later ask for a sign-in code or a password reset email, any link you received before that will no longer work.

Please sign in again from the guidance shown on the screen ("Get a new sign-in code" or "Forgot your password?").

• Please check your spam folder
• Check that you entered your email address correctly. You can re-enter it with "Change email"
• If you request codes many times, you will see "Too many requests". Please wait a while and try again

• Check that all four boxes at the top (Terms of Service, Privacy Policy, cross-border transfer of personal data, and 18 years of age or older) are ticked
• The password must be at least 12 characters and include at least one uppercase letter, one lowercase letter, one digit and one symbol
• Check that "New password" and "New password (confirm)" are the same